Managing Violence and Aggression
Course Overview
To provide an understanding of the causes of violence and aggression and consider the steps to take to manage the conflict
Course Aim
By the end of the course participants will be able to
- Recognise the different stages of conflict escalation
- Consider the impact of non-verbal communication
- Recognise the signs leading up to an aggressive act
- Consider how we respond to anger and aggression
- Identify skills to calm confrontation
Course Duration
1/2 day
Cost
Please contact us for details