Managing Violence and Aggression

Course Overview

To provide an understanding of the causes of violence and aggression and consider the steps to take to manage the conflict

Course Aim

By the end of the course participants will be able to

• Recognise the different stages of conflict escalation
• Consider the impact of non-verbal communication
• Recognise the signs leading up to an aggressive act
• Consider how we respond to anger and aggression
• Identify skills to calm confrontation

Course Duration

1/2 day

Cost

Please contact us for details